Banking News: Citibank (NYSE: C) To Raise Credit Card Rates, Offer “Rolling Refund” Arrangement
Untold numbers of Citibank (NYSE: C) credit card users recently received a letter in the mail telling them that their interest rates will be increased, but part of their interest will be refunded if they pay their credit card bills each month.
Here’s what Citibank said in the letter to customers
Earn Interest Back Every Month.
Here’s how — make your payment on time every month. Each month you do, you will receive a credit on your billing statement equal to 10% of your total interest charge on purchase balances. This can help offset the increase in your purchase APR. Start earning interest back in December and January, and you will see the full credit on your statement no later than February 2010 and monthly after that.
If in any month you do not pay on time, you may not be eligible to continue to participate in this program.
Many Citibank customers that are in good-status and have paid their credit cards on time are having their interest rates raised on November 30th. Citibank is also rolling out a “rolling rebate” program which will give consumers a rebate on the last 10% of the interest they paid 90 days after the end of the month if the consumer continues to pay on time.
In essence, consumers that are given a new 29.99% rate will have a 26.99% interest rate with a 90day perpetual delay.
Citibank’s “rolling rebate” program is a new strategy in the credit card industry. The bank is hoping to encourage consumers to make their monthly payments on-time by offering the interest rate rebates, but consumers will actually paying more money at the end of the day because Citibank is simultaneously raising interest rates on their credit cards.
Customers that received these letters have had largely negative thoughts about the new rebate program. One reader of the Consumerist stated, “This seems very convoluted and is definitely annoying…This is too stupid to deal with.”




I got this letter in the mail and was totally appalled. Not only was I a Citibank cardholder since 1992, but I have a zero balance, excellent credit and made the payments on time. This makes no sense for the people that are paying on time – another example of making consumers fund the people that can't pay their bills and funding the CEO's $2.5m “bonus” that is intended to off-set his taxes. What a horrible thing to do for those forced to live off of credit cards because they lost their jobs. They will never get out of this hole. I say cancel your card if you can and see where Citibank ends up when all the people with excellent credit and are making the payments go somewhere else. Shop around – I did, and found a locked rate of 7.35%APR. They have obviously lost focused on the power fo customer satisfaction.
Thank you Pres Obama and Congress. The road to hell for the American public is paved on bailouts, useless reforms, and hype that sounds good but does nothing but harm. Thus far, reforms like that regarding credit card companies have only proven to hurt the taxpayer. The same taxpayers who are paying for the bailouts. Gee, thanks Mr. President, you're the best. Next time you think that you're helping the American public, stop….you've done enough. As for Citibank, Chase, Bank of America, and any other card issuers who choose to bend over the credit conscience public, loyalty does matter and you will lose it.
I'm no Obama fan and didn't vote for him but I just can't resist asking the guy above if he REALLY believes these bailouts wouldn't have happened under McCain.
Where did you find the 7.35% rate? I also got the letter and I am going to cancel my credit card.
Where did you find the 7.35% rate? I also got the letter and I am going to cancel my credit card.
Where did you find the 7.35% rate? I also got the letter and I am going to cancel my credit card.