Amazon’s Mayday Service On Fire Phone Means It Might Be Able To Sell Its Unique New Features
Amazon has brought Mayday to the Fire Phone, it announced today. The Mayday service offers one-tap access to customer service agents, who can talk to phone users via video chat, and take over the screen on their devices to show them exactly how to do something, complete with annotations. The service is available 24 hours, and service representatives will respond to requests within 15 seconds.
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