Rise Of The Machines Sees Barclays Turn Cashiers Into Tablet-toting Bankers
British bank Barclays is to replace branch cashiers with floor-walking staff sporting tablet computers as personal banking becomes increasingly virtual. From October staff will step out from behind their glass booths, armed with tablets to help them offer advice to customers and guide them on how to use self-service machines for basic transactions. Banks are keen to automate more basic services within branches, such as withdrawing and depositing cash and paying bills, as customers become more comfortable with remote banking. A report published last week by the British Bankers Association and accountancy firm EY found that Britons are now using mobile and internet banking for transactions worth nearly 1 billion pounds a day.
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