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Did you drop your shiny new(ish) Nexus 5 and wreck the screen? Don’t panic! Google has tweaked their official stance on accidental damage a bit, and will now (probably) replace the handset for free — but there are a few catches. Here’s what we learned: it’s not so much a “policy” as it is an “exception” that Google’s CS reps are allowed to make — so you probably don’t want to be a jerk about it when you call.

“Yes, Google Will Now (Probably) Replace Your Nexus 5 If You Bust The Screen” is categorized as “science and technology”. This video was licensed from Grab Networks. For additional video content, click the “video” tab at the top of this page.