Mattersight (NASDAQ:MATR) was downgraded by Zacks Investment Research from a “hold” rating to a “sell” rating in a research note issued to investors on Wednesday.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Separately, ValuEngine lowered shares of Mattersight from a “sell” rating to a “strong sell” rating in a research note on Friday, September 1st.

Mattersight (MATR) traded down $0.05 during trading on Wednesday, reaching $2.60. 56,551 shares of the company traded hands, compared to its average volume of 86,304. Mattersight has a twelve month low of $2.10 and a twelve month high of $4.05. The company has a debt-to-equity ratio of -2.61, a quick ratio of 1.35 and a current ratio of 1.35.

Mattersight (NASDAQ:MATR) last released its quarterly earnings data on Tuesday, November 7th. The software maker reported ($0.10) earnings per share for the quarter, topping the consensus estimate of ($0.14) by $0.04. The firm had revenue of $11.34 million for the quarter, compared to the consensus estimate of $11.51 million. analysts expect that Mattersight will post -0.59 EPS for the current fiscal year.

A number of institutional investors and hedge funds have recently made changes to their positions in MATR. Russell Investments Group Ltd. lifted its stake in Mattersight by 93.1% in the third quarter. Russell Investments Group Ltd. now owns 813,991 shares of the software maker’s stock valued at $2,279,000 after buying an additional 392,491 shares in the last quarter. Boston Partners lifted its stake in Mattersight by 45.6% in the third quarter. Boston Partners now owns 1,184,317 shares of the software maker’s stock valued at $3,316,000 after buying an additional 370,917 shares in the last quarter. Penn Capital Management Co. Inc. lifted its stake in Mattersight by 9.4% in the second quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock valued at $2,734,000 after buying an additional 91,811 shares in the last quarter. B. Riley Financial Inc. bought a new position in Mattersight in the third quarter valued at approximately $138,000. Finally, Northern Trust Corp lifted its stake in Mattersight by 4.2% in the second quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock valued at $104,000 after buying an additional 1,628 shares in the last quarter. 36.40% of the stock is currently owned by hedge funds and other institutional investors.

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Mattersight Company Profile

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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