Mattersight (NASDAQ:MATR) was upgraded by Zacks Investment Research from a “sell” rating to a “hold” rating in a report issued on Wednesday.

According to Zacks, “Mattersight Corporation, formerly known as eLoyalty Corporation, operates as an enterprise analytics service provider. The Company’s Behavioral Analytics service captures, analyzes, and creates insight from unstructured conversations, emails, employee desktop activity, and customer data. Services offered by the Company is applicable in improving call center performance, increase customer satisfaction and customer retention, reduce fraud, and streamline back office operations. Mattersight Corporation is based in Lake Forest, Illinois. “

Mattersight (NASDAQ MATR) opened at $2.70 on Wednesday. The company has a current ratio of 1.35, a quick ratio of 1.35 and a debt-to-equity ratio of -2.61. The stock has a market cap of $85.10, a price-to-earnings ratio of -4.22 and a beta of -0.13. Mattersight has a 1 year low of $2.10 and a 1 year high of $4.05.

Mattersight (NASDAQ:MATR) last issued its quarterly earnings data on Tuesday, November 7th. The software maker reported ($0.10) earnings per share (EPS) for the quarter, beating the Zacks’ consensus estimate of ($0.14) by $0.04. The company had revenue of $11.34 million for the quarter, compared to analysts’ expectations of $11.51 million. equities research analysts predict that Mattersight will post -0.59 earnings per share for the current year.

A number of institutional investors have recently modified their holdings of the business. Boston Partners boosted its holdings in shares of Mattersight by 45.6% during the 3rd quarter. Boston Partners now owns 1,184,317 shares of the software maker’s stock valued at $3,316,000 after buying an additional 370,917 shares in the last quarter. Penn Capital Management Co. Inc. boosted its holdings in shares of Mattersight by 9.4% during the 2nd quarter. Penn Capital Management Co. Inc. now owns 1,072,141 shares of the software maker’s stock valued at $2,734,000 after buying an additional 91,811 shares in the last quarter. Russell Investments Group Ltd. boosted its holdings in shares of Mattersight by 93.1% during the 3rd quarter. Russell Investments Group Ltd. now owns 813,991 shares of the software maker’s stock valued at $2,279,000 after buying an additional 392,491 shares in the last quarter. B. Riley Financial Inc. bought a new stake in shares of Mattersight during the 3rd quarter valued at $138,000. Finally, Northern Trust Corp boosted its holdings in shares of Mattersight by 4.2% during the 2nd quarter. Northern Trust Corp now owns 40,827 shares of the software maker’s stock valued at $104,000 after buying an additional 1,628 shares in the last quarter. 36.40% of the stock is currently owned by institutional investors and hedge funds.

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About Mattersight

Mattersight Corporation offers behavioral analytics and provides personality-based software products. The Company uses various applications, including predictive behavioral routing, performance management, quality assurance and predictive analytics (collectively, Behavioral Analytics) to analyze and predict customer behavior based on the language exchanged between agents and customers during brand interactions.

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