Banking News: Wells Fargo Home Mortgages Modifies 240,000 under Home Affordable Modification Program
Wells Fargo (NYSE:WFC) announced today that it has modified more than 240,000 mortgage loans from January through July, including 20,219 trial modifications under the federal government’s Home Affordable Modification Program, more commonly known as HAMP.
The bank’s lending unit, known as Wells Fargo Home Mortgage, is headquartered in Des Moines, Iowa. The bank recently came under fire when the Treasury department stated that Wells Fargo had only started trial modifications on 6% of eligible loans under the Home Affordable Modification Program which was far fewer than other large lenders.
Currently, Wells Fargo Home Mortgage services one out of every six mortgage loans in the United States. The company says that more than 90% of their customers have remained current on their mortgage payments, and it currently has the lowest delinquency rates out of the nation’s top for lenders.
In a recent press release, Mike Heid, co-president of Wells Fargo Home Mortgage stated that the company was doing better and had been accelerating its participating in the home mortgage affordability program. Heid stated, “We’re confident we can achieve our portion of the government’s goal to reach 500,000 HAMP trial modification starts by November “
In order to provide assistance to the increasing number of delinquent homeowners, Wells Fargo hired over 4,000 new employees during the first 6 months of the year. The company has also stated its quickly working to eliminate the backlog of loan modification requests with its extra employees.
Heid Continued, “While the majority of our customers who request help are getting through to us and receiving the help they need, we know we’ve fallen short of our customer service goals in some cases. We’ve recently undertaken new steps that will soon enable us to qualify most borrowers for a HAMP trial modification during our initial point of contact, and then send eligible customers the required trial modification agreement within 48 hours. During the three-month trial period, we’ll work with the customer to collect all of the required items to determine if the modification can be finalized.”
About Wells Fargo Home Mortgage:
One of the largest home lenders in the US, Wells Fargo Home Mortgage originates and services one- to four-family residential first and junior-lien mortgages and home equity loans as part of the massive Wells Fargo banking family. Its originates some $400 billion worth of loans annually and its servicing portfolio weighs in at approximately $2 trillion. California is its largest market by far. The division also securitizes and sells home loans that it does not keep for its portfolio. Wells Fargo Home Mortgage issues and refinances mortgages at bank branches and online, as well as through joint ventures. (From Google Finance)




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I am happy to say that I just got my loan refinance thru wellsfargo as a loan modification. I was very nervous before because of all the bad experience that some customers of Wells Fargo were experiencing. But thank God that for me Wells Fargo came thru. I have been dealing with them with this trial payments since July and now at the end of November we got approved. my advice is to keep calling Wells Fargo every week don't ge tired stay on top of them. I finally got a nice person on the phone by the name of Cody who really helped me out. Again don't give up keep calling every day if possible. Good luck to everyone out there!
Hi Garbille,
I am so glad to hear that you got your modification. We finished our trial payments Dec. 1st. We completed all of the paperwork. Did you keep making payments while waiting? Customer service had told us not to and we are just unclear about that. We got a letter stating that we were preapproved and that the package would arrive ASAP and that a Titanium rep would help us fill out all of the paperwork only to find out a week later that they made a mistake and our package will be 2-3 weeks or longer. I am just worried now because of all the stories that I have read. Did they send you paerwork to notify you right away or just call you? How long after finishing your payments and paperwork did you get your notice. Thanks so much.
Hi Garbille,
I am so glad to hear that you got your modification. We finished our trial payments Dec. 1st. We completed all of the paperwork. Did you keep making payments while waiting? Customer service had told us not to and we are just unclear about that. We got a letter stating that we were preapproved and that the package would arrive ASAP and that a Titanium rep would help us fill out all of the paperwork only to find out a week later that they made a mistake and our package will be 2-3 weeks or longer. I am just worried now because of all the stories that I have read. Did they send you paerwork to notify you right away or just call you? How long after finishing your payments and paperwork did you get your notice. Thanks so much.