Prosper.com, a company which offers a peer to peer lending marketplace, has suffered notable customer service setbacks after receiving its “Series D” round of funding last month.
Some of the problems that Prosper.com is facing revolve around a new loan servicing platform which Prosper announced that it had implemented on May 3rd. The company wrote in a blog-post that there were some “anomalies that have impacted a finite number of loans and transactions” as part of the transition.
The company’s loan performance data has also been offline since Prosper.com made the move. Investors use the data that Prosper.com publishes to help determine what type of loans to take out and analysts use the data to determine Prosper.com’s growth in loan origination.
Some borrowers commented on Prosper.com’s blog post that none of their accounts had been updated for several days after the move to the new system was made. As of May 10th, Prosper finally updated account data that’s visible to users.
Members of Prosper.com’s affiliate program have also noted that the company was much later than usual in paying out March affiliate checks. Prosper.com has also reported to its affiliates that it had incorrectly calculated its March affiliate numbers, which resulted in affiliates receiving much less than Prosper.com had originally said that they had earned. Prosper has still not provided April data to its affiliates.
